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Quality & ComplianceProving Your Controlled Environment with SAS70Proving Your Organization is Mature with CMMIProving Your Service Management Quality with ISO 20000Proving Your Telecommunications Quality with TL 9000 |
Solutions That Prepare You for ComplianceProving Your Controlled Environment with SAS70Organizations face more requirements for compliance with various regulation and standards related to information security and change controls. End-clients may judge their suppliers and vendors on attaining and maintaining compliance-based certifications. Compliance initiatives can often drive other quality and best practice work among enterprises. SAS 70 is one popular example. The goal of this solution is to leave the clients offering IT services with the necessary controls to be ready for SAS 70 accreditation with the aim of proving to prospective customers that it places customer information security as a high priority. Statement on Auditing Standards (SAS) No. 70, Service Organizations, is a recognized auditing standard. SAS 70 is designed to enable an independent Auditor to evaluate and issue an opinion on a service organization's controls. This means SAS 70 allows service organizations to disclose their control policies and procedures, including controls over IT, to their customers (so-called user organizations) and their customers' Auditors in a uniform reporting format. BSM Solutions can help a client to document its control policies and procedures for one or both types of SAS 70 reports. A Type I Report describes the service organization's description of controls on a particular date with the Service Auditor’s opinion. A Type II Report describes the service organization's description of controls and detailed testing of these controls over a six month period. Proving Your Organization is Mature with CMMICMMI stands for Capability Maturity Model Integration, which is a quality paradigm that helps an organization to assess its maturity (with a maturity level or number) regarding its processes and procedures. This way, an organization interested in striving for more standardized processes and a continual improvement program can methodically climb up the maturity ladder and grow as a company. BSM Solutions can help an organization to improve its processes and procedures in readiness for a CMMI audit (SCAMPI). An organization with a high level of maturity can market itself accordingly as well as save time and money by working efficiently. Proving Your Service Management Quality with ISO 20000ISO 20000 is a relatively new global standard for IT service management, and is fully compatible and supportive of the ITIL framework. ISO 20000-1 promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. ISO 20000-2 is a 'code of practice', and describes the best practices for service management within the scope of ISO20000-1. BSM Solutions can drive ITIL best practice in an organization to prepare it for assessment. It needn't be complex - especially for smaller enterprises where too much complexity would be cost-prohibitive. Proving Your Telecommunications Quality with TL 9000QuEST Forum developed the TL 9000 Quality Management System to meet the quality requirements of the worldwide telecommunications industry. This system defines system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and providing a measurement system that allows companies to track performance and improve results. The benefit to telecom organizations is having a tailored quality management standard. The benefit for buyers is the knowledge that their suppliers assure a consistent quality across services and products.
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